Complaints, Conflicts and Grievances


In order to promote adherence to its Standards of Conduct, Faith Bible College has established a system of intervention to deal with complaints, conflicts, and grievances. This policy loosely defines complaints as problems or issues that affect the health, welfare, or academic environment of the members of the college community. Conflicts are generally defined as problems or issues between individuals of the college community that need to be resolved but are not of a serious nature. Grievances are commonly defined as serious issues or allegations that exist with people or policies of the college community that may also require reporting to local police authorities.


Complaints
The College strives to foster an academic environment that promotes learning, provides for health and safety, and promotes the welfare of the college community. A complaint usually pertains to an expressed dissatisfaction with a facility, environmental or operational matter. Students, faculty, and staff are encouraged to seek redress of complaints so that the entire college can benefit from the potential improvements. Complaints of any nature should be reported using the Complaint Report Form.


General complaints must be filed using the Complaint Report Form. The form should be submitted to the Registrar as soon as possible but within 7 days from the date an incident or issue occurs. Unless the President determines otherwise, the Registrar will lead the team that investigates the complaint.
The complainant shall explain, in writing, the nature of the complaint and indicate what remedy he or she seeks. If the Registrar is personally involved or implicated in the complaint, the report will be submitted to the Academic Dean.


Once the complaint has been processed by the Registrar or the Academic Dean, he will report the results of the investigation and recommend the best course of action to remedy the complaint. After review by the President, the Registrar will notify the complainant of the action to be taken. Unless there are extenuating circumstances, this process will be completed within 30 days from the date the initial complaint is filed.


Conflicts
Although Faith Bible College strives to foster cooperative and collegial relationships within the college community, personal conflicts between members will arise from time to time. In keeping with the Biblical approach presented in Matthew 18:15-17, a person who has a conflict with another member of the college should first of all try to resolve the problem informally with the other individual(s) concerned. Resolution may require confession, repentance, and forgiveness by the parties concerned with a goal of reconciliation. If the conflict is substantive and cannot be resolved on a personal level, the offended person should report the conflict to the Registrar or another member of the administrative staff, who will seek to mediate or resolve the issue. If mediation is unsuccessful, conflicts can be documented using a Complaint Report Form and submitted to the Registrar for resolution. At his discretion, the President may delegate responsibility to resolve the issue to the Vice President for Church and Community Relations or the Academic Dean. In all cases, the President will serve as the final authority in case of an appeal. Intervention to resolve the problem will be made as quickly as possible, but some
official action will be taken within 30 days of notification of the conflict. The President will also determine if there is a legal requirement to report the conflict or incident to the local police.


Grievances
Although Faith Bible College strives to promote ethical and moral principles in its organization, operations, and relationships, members of the college community may encounter a substantive dissatisfaction with a policy, procedure or person who is also a part of the College community. These grievances are serious in nature and may include:
a. Alleged unfair treatment, such as coercion, harassment or intimidation.
b. Alleged discrimination based on a legally protected status such as race, color, sex, age, national origin or disability.


Students or other members of the college community who feel that they have a justifiable grievance should bring the grievance promptly to the attention of the course instructor, Registrar or other staff member. Written notification of the grievance using the Complaint Report Form should be made to the Registrar within 7 days of the incident. Unless he is personally involved, the Registrar will investigate the grievance, attempt to resolve it, and give a decision to the student within 30 days of initial notification. The Registrar will prepare a written summary of the investigation and the proposed resolution using the Complaint Report Form for the President’s review and approval.


If the grieved person is dissatisfied with the Registrar’s decision, he may appeal that decision to the President. The appeal must be made in writing within 7 days of receipt of the initial decision. The President will confer with the Registrar, instructor, student, or other College personnel considered to be appropriate. After the President has reviewed the situation, a decision will be made and issued to all the parties involved in writing. Final decisions will not be precedent-setting or binding on future grievances unless they are officially stated as College policy. The President will also determine if there is a legal requirement to report the grievance to the local police.


Information regarding a grievance will be kept as confidential as possible. Instructors and staff members who investigate or are investigated about the grievance will discuss it only with those individuals who have a need to know about it or are needed to supply necessary information or advice. The College administration may, at its discretion, decline to proceed with any grievance investigation that it determines is improper under this policy.